Vura Warranty Policy
Every Vura product is backed by a 1-year manufacturer defect warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use conditions.
What's Covered
- LED lighting defects and premature failures
- Touch control panel malfunctions
- USB charging port failures
- Factory defects in electrical components
- Structural defects present at time of manufacture
What's Not Covered
- Physical damage from drops, impacts, accidents, or mishandling
- Water or moisture damage
- Damage resulting from improper installation
- Normal wear and tear
- Damage caused by unauthorized modifications or repairs
- Cosmetic damage (scratches, dents) that does not affect functionality
How to File a Warranty Claim
- Email support@vurastudios.com with your order number, a description of the defect, and photos or video clearly showing the issue.
- Our team will respond within 1–2 business days to confirm whether your issue is covered.
- If approved, we will arrange a replacement or repair at our discretion.
Return Shipping on Warranty Claims
Within 30 days of delivery: If your defect is reported within 30 days of delivery, Vura will cover return shipping at no cost to you. A prepaid return label will be provided upon claim approval.
After 30 days: For defects reported after 30 days (but within the 1-year warranty period), the customer is responsible for return shipping costs. Please use a trackable shipping method — Vura is not responsible for items lost in transit.
Contact
Questions about your warranty? Email us at support@vurastudios.com. We aim to respond to all inquiries within 1–2 business days.